Alternative Dispute Resolution

Alternative Dispute Resolution

Consumer Information pursuant to Article 18 of Law No. 144/2015 of September 8. Under this article, the Customer may seek assistance from an alternative dispute resolution entity authorized for this purpose. 

You can consult the alternative dispute resolution entities listed in the List of Arbitration Centers available on the website of the Directorate-General for Consumers. Lista de Centros de Arbitragem disponível na página da Direção-Geral do Consumidor.

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